1. Introduction
We at URBANFORGE strive to ensure the satisfaction of our customers. Our refund policy is designed to offer peace of mind by providing clear guidelines for refunds and exchanges.
2. Eligibility for Refunds
To qualify for a refund, the following criteria must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return request must be made within 30 days of purchase.
3. Non-Refundable Items
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Personalized products
4. Process for Refunds
To initiate a refund, please follow these steps:
- Contact our customer support team at [email protected].
- Include your receipt or proof of purchase with your request.
- Once your request is approved, send your item to: 123 Craft Lane, New City, LAT 45678.
5. Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected].